Follow the stated contact window and share only the evidence requested.

Why arrival support matters

Clear photos and concise notes help a seller understand a shipping concern under the shop's policy. In a shrimp-focused aquarium, the choice should also support steady routines, visible livestock, and access for basic care.

Before you act, check time of delivery, package condition, and current animal observations. Compare the item with the rest of the setup and note any recent change that could affect what you are seeing.

A careful way to proceed

photograph the box and shrimp as instructed, then contact the seller promptly. Make one adjustment at a time and watch how the aquarium responds during normal observation.

Avoid discarding packaging before checking whether the policy asks to keep it. Labels, products, and tank conditions differ, so use a reliable guide as context and record what you directly observe. If uncertainty remains, ask an experienced shrimp keeper before making a consequential change.

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Sources and further reading

Use these as general hobby references. Test your aquarium and confirm product guidance before making changes.